Refund and Returns Policy for Narichltcnie 

Effective Date: February 17, 2025

At Narichltcnie Electronics, we strive to provide the best quality products and customer service. If for any reason you are not completely satisfied with your purchase, we want to make your return or refund process as smooth as possible. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds. By making a purchase on our website, narichltcnie.com, you agree to the terms and conditions outlined in this policy.

If you have any questions or concerns, please do not hesitate to contact our customer support team:

1. Return Eligibility

We accept returns and exchanges under the following conditions:

  • Returns: You can return most products within 30 days of the delivery date for a full refund.
  • Exchanges: If you would like to exchange an item for a different model, color, or size, you may do so within 30 days of purchase, subject to availability.
  • Condition of Items: All returned products must be unused, undamaged, and in the original packaging with all accessories and manuals. We will not accept returns of opened, used, or damaged items, unless they are defective.
  • Non-returnable Items: The following items are non-returnable and cannot be refunded or exchanged:
    • Gift cards
    • Downloadable software or products that are activated
    • Opened audio or video products (e.g., headphones, speakers)
    • Special order or custom items

2. How to Return an Item

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Before returning an item, you must contact us within 30 days of your purchase to request a return authorization. Please provide the following information when contacting us:

  • Your order number (found in your order confirmation email)
  • The item(s) you wish to return or exchange
  • The reason for the return or exchange

Step 2: Receive Return Instructions

Once your return is authorized, we will provide you with return instructions and a Return Merchandise Authorization (RMA) number. You will need to include the RMA number on the return package to ensure that we can process your return properly.

Step 3: Package Your Return

Carefully package the item(s) you are returning, ensuring it is securely wrapped in the original packaging (if possible) with all accessories, manuals, and documentation. We recommend using a trackable shipping service for returns, as we cannot be responsible for lost or damaged returns during transit.

Step 4: Ship the Return

Send your return package to the address provided by our customer service team. Return shipping costs are generally the responsibility of the customer, unless the return is due to a defect or error on our part (e.g., you received the wrong item, the item was damaged in transit, etc.).

Step 5: Wait for Processing

Once we receive the returned item and confirm that it meets our return criteria, we will process your refund or exchange within 5-7 business days. You will be notified once the return has been processed.

3. Refunds

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid via credit card, the refund will be processed to your card. If you paid via PayPal, the refund will be issued to your PayPal account.

  • Refund Amount: The refund will include the full purchase price of the item(s) minus any shipping charges (if applicable). Shipping charges are only refunded if the return is due to a mistake on our part (e.g., defective or incorrect items).

  • Processing Time: Refunds may take 5-7 business days to be processed after we receive and inspect the returned item. The time it takes for the refund to appear in your account will depend on your bank or payment provider’s processing time.

4. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us immediately (within 5 days of receiving your order). We will arrange for a free return and either send you a replacement or issue a full refund, including shipping charges. If the item is found to be defective, we will cover all return shipping costs.

Please provide the following information when contacting us about a defective or damaged item:

  • Your order number
  • The defective or damaged item(s)
  • Photographs of the damage or defect (if applicable)

Once we verify the issue, we will arrange for a return shipping label to be sent to you.

5. Exchanges

If you would like to exchange an item for a different product, color, or size, you may do so within 30 days of purchase. The exchange process is as follows:

  1. Contact Customer Support to request an exchange authorization. Include the order number, the item you want to exchange, and the reason for the exchange.
  2. Once we authorize the exchange, you will need to ship the original item back to us, following the same process as a return (in original condition and packaging).
  3. After we receive and inspect the returned item, we will send you the exchange item.
  4. Shipping Costs: You will be responsible for shipping the item back to us, but we will cover the shipping costs for sending the exchange item to you.

If the item you wish to exchange is out of stock or no longer available, we will issue a refund instead of processing an exchange.

6. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please check with your bank or credit card company. It may take additional processing time before a refund is posted.

If you’ve done this and still have not received your refund, please contact us at [email protected] or call us at (802) 296-7989 for assistance.

7. Order Cancellations

Once an order is placed, we begin processing it immediately to ensure timely shipment. As a result, we may not be able to cancel your order if it is already being processed. However, if you need to cancel your order, please contact us immediately at [email protected] or call (802) 296-7989. If we are unable to cancel the order before it ships, you will need to return the item(s) in accordance with our Refund and Returns Policy.

8. Non-Returnable and Special Conditions

  • Gift Cards: Gift cards are non-returnable and non-refundable.
  • Opened Software or Digital Products: Software or digital products that have been opened or activated are not eligible for returns or refunds.
  • Custom or Special Orders: Products that are customized, made to order, or special-ordered are not eligible for returns or refunds unless they are defective or damaged.

9. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated effective date will be indicated at the top of the page. We encourage you to review this policy periodically to stay informed about our return and refund practices.

10. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return or refund, please contact us:

Thank you for shopping at Narichltcnie Electronics. We are dedicated to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help make things right!